We have created a comprehensive list of the most frequently asked questions we receive. These enquiries cover a wide range of topics, from financial decisions to living with us.

Finding answers can be difficult when you’re moving or supporting a loved one with their move. All of our most commonly asked questions have been compiled in one place to make the decision-making process as simple as possible. If you’d like to talk more about any of our services or facilities, we’d love to hear from you and invite you to reach out to our friendly team.

Care Questions

If your loved one has recently experienced a physical trauma or sickness that needed a hospital stay, it is likely that they may find it difficult to return to their normal routine at home. This can be a stressful and difficult situation, but there may be ways to alleviate the tension and worry, such as moving into a group living facility with 24-hour assistance; we are here to assist you every step of the way.

Our care is entirely flexible and tailored to the needs of each individual. Residents’ care plans are evaluated and amended on a regular basis to ensure that they continue to meet their requirements and expectations; we recognise that people’s health and well-being needs change over time, so our continuum of care ensures we adapt and change plans to meet those needs.

Struan Lodge Care Home has been recognised and evaluated by the Care Quality Commission (CQC). The CQC guarantees that health and social care services are safe, competent, courteous and of high quality.

Each resident’s care package and plans are completely unique to them, and using Person-Centred Care, we collaborate closely with both patients and their loved ones to develop common care goals. Our skilled nursing staff provides the highest degree of person-centered care for any health condition. The MTD (Multidisciplinary Teams) approach to care has long been employed at Struan Lodge Care Home; being able to combine the abilities and talents of many professionals allows us to assess, plan and manage care at the highest level.

Care during Covid-19 Questions

In line with recent Government recommendations effective from September 2022, there are no limits on how often residents can receive visitors but it must remain safe and manageable for the care home staff and the resident themselves and we ask that these are pre-booked. Visitors are able to hug and kiss their friends and family they are visiting. When you’re not making touch contact you should keep at least 1 metre distance. The wearing of face masks for visitors has been paused due to high vaccination rates and other mitigations against COVID-19 in the social care sector and LFD testing is no longer necessary. Face masks will continue to be provided at the home should it be your preference to continue to wear one and staff will support the preferences of our residents who wish for our staff to wear face masks whilst providing them with care. Visitors should also avoid moving around the care home, remain in their designated visiting area and follow Infection Prevention and Control measures as instructed by care home staff.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

In line with recent Government recommendations effective from September 2022, in the event of the care home having a Coronavirus outbreak, residents can receive visits from one of their 3 named visitors, only once per day.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

Prior to the agreed admission date, all community admissions should have 1 LFD test returned within 3 days of their admission date. If this is not possible then it must be completed immediately upon admission to the home. Admissions from hospitals, other care homes or hospices requires a risk assessment agreed on a case by case basis.

In line with recent Government recommendations effective from 2nd February 2022, care homes in England will no longer have restrictions as to the number of visitors per resident. In addition to this, you will no longer need to book your visit in advance to see your loved one and you can come at a time that suits you. However, we do ask that if your visiting group is of 3 or more people, that you contact us in advance so we can accommodate you comfortably. Adherence to testing prior to visiting will still be required and evidence of a negative LFT result will need to be given before entering the home. Appropriate guidance for using PPE must be followed at all times whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Visitors should wear appropriate PPE and follow all other infection prevention and control measures. Visitors will be advised to keep physical contact to a minimum. Contact like hand holding is acceptable if hand washing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are fully vaccinated, without face-to-face contact, and there is brief contact only.

With the latest Government regulations from 2nd February 2022, care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers and beauticians. A clear lateral flow test must be completed prior to entering the home.

Our top focus is supporting our residents’ wellbeing, and we take great steps to ensure that their health is taken care of properly. In line with recent Government recommendations effective from September 2022, PCR screening and asymptomatic testing for staff and visitors has been paused.

We would like to reassure you that we will continue to work closely with our Local Health Protection Teams and will follow their guidance should this decision change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Facilities Questions

Balgreen is a suburb of Edinburgh, located approximately two miles west of the city centre. Edinburgh has a rare charm with narrow and cobbled passageways and offers majestic buildings and gardens and countless fascinating museums. Steeped in history, Edinburgh seamlessly blends old and new, providing locals with the perfect places to experience the traditional sights, sounds and tastes that Scotland has to offer. The local community has a lot to offer our residents also, from Edinburgh Zoo, Saughton Park & Gardens and a variety of shopping available on the doorstep of Struan Lodge, residents are never short of activities and days out to enjoy.

All of the facilities and activities set by our Activity Coordinator are included in the overall charge due to the all-inclusive approach to care we adopt.

Group activities such as Pet Therapy, bingo, quizzes and live Accordian music events are planned on a regular basis for residents. Our Activities Coordinator also meets with residents one-on-one to focus on their individual hobbies, such as looking at photos, making crafts or simply reading to them. Our brilliant bakers delight in crafting delightful delicacies for all to enjoy, while our green-fingered gardeners like spending time in the great outdoors, making the most of our landscaped gardens. We have a wonderful array of activities for residents to enjoy, ensuring there is something for everyone and that no two days are the same.

Our excellent in-house chefs and kitchen staff cater to all dietary requirements, providing a complete and nutritious breakfast, lunch and tea buffet. Residents can eat with their families and friends if they prefer, have their meals served in one of our two dining areas, in their rooms or in the garden when the weather permits.

Finance Questions

If you find yourself in this unfortunate situation, we strongly advise you to contact us to discuss your options. We’re here to help and discuss your alternatives as well as provide advice and assistance.

Your overall charge may change if your condition changes and your care plan is changed to account for any additional expenses. The cost of your stay is unlikely to change if your status and care plan remain stable.

We understand that this will be a difficult time for the resident’s family and friends, and we will always put the needs and preferences and desires of the resident first. You can rest assured that any and all costs related to the Care Agreement will be terminated immediately. Housing and lodging expenditures will be covered for up to ten days following the death, or until the residence has been examined and cleaned fully.

You may be eligible for funding from local governments or NHS, depending on your circumstances (Funded Nursing Care or Continuing Health Care). Before you go any further with your funding sources, we recommend that you get financial advice.

Rooms & Suites Questions

There is no need for a resident to bring those items with them as the room is equipped with furnishings and bedding. If you prefer, however, to bring these items with them, they are welcome to do so.

We encourage all residents to personalise their rooms; we enjoy seeing a resident’s room transform into a place they can truly call home, from hanging photos to adding small pieces of furniture.

Accessible wet rooms, profile beds, a television, a telephone point and a Nurse Call System comes as standard in resident rooms. All of the rooms have been built to accommodate all residents and ensure their comfort and convenience.

We place a high value on residents settling into your new home as quickly as possible. Residents and their loved ones will have met with a dedicated staff member within the first 24-hours of settling into Struan Lodge Care Home to discuss your care plan and any specific requirements.

Exemplary Care, Facilities & Lifestyle Everyday

It is our priority to make residents feel at ease from the moment they arrive at Struan Lodge, regardless of their needs. Set in a quiet neighbourhood near Edinburgh, our home has been specially designed to foster group living. We offer a variety of high-quality amenities as well as a dynamic activities programme that our residents are invited to participate in. There are numerous rooms around the home that provide opportunity to socialise with other residents as well as a variety of activities to keep each day fresh and interesting. Residents can enjoy first-class amenities and live a vibrant life every day thanks to a diverse activities and entertainment programme, as well as regular outings and events. Here at Struan Lodge, we go above and beyond to strike the perfect balance between exemplary care, facilities and lifestyle.